Computer or phone
Install OpenVPN Connect and use the profile and connection credentials supplied by USip. Windows · Mac · Android · iPhone / iPad
Help with your connection
USip support
Choose your device or account question below. If you need help, send us the details of your setup so our team can investigate.
Start with your device
TV, streaming device or console
Follow the Smart DNS guide. Register your home public IP, enter the DNS settings on the device or router, then test playback.
What do you need help with?
Account and billing
Manage your subscription through your account page. Your VPN connection credentials may differ from the details used to access your account.
Streaming will not play
Check the guide for your streaming service and compare your device and connection method with our dated test results. Streaming accounts and subscriptions are separate.
Cancellation or refund
Review the trial renewal terms and the 14-day refund policy for your initial subscription. Contact our team with your account details if you need help.
Send these details with your request
- Your country and device: model, operating system and app version, if available.
- Your connection method: OpenVPN Connect with a USip profile, or Smart DNS on a device or router.
- What happens: the streaming service or website, exact error message, and the steps you tried.
- When it happened: include your local time and time zone.
Never send your password. If you attach a screenshot, hide payment details and other information unrelated to the issue.
A few useful distinctions
Does installing OpenVPN Connect activate USip?
No. OpenVPN Connect is the connection app. You also need a USip subscription, profile and the connection credentials from your welcome email.
Should an IP checker show the US on my TV?
Not necessarily. Smart DNS does not create a VPN tunnel, and an ordinary IP checker may still show your real country. Follow the Smart DNS guide and test the streaming service on the TV.
Can I connect several VPN devices at the same time?
Each USip subscription supports one simultaneous VPN connection. Disconnect the existing VPN session before using it on another device.