USip VPN Windows Setup Guide

Before you begin

A compatible Windows PC, an internet connection and permission to install software. Check the current Windows requirements on OpenVPN’s download page.

An active USip VPN subscription or trial. OpenVPN Connect is the connection app; it does not include the USip service.
Your connection username and password. Find these in the “Your Account is Ready” email.
A working internet connection. Confirm that ordinary websites load before connecting.

The USip connection portal is for VPN setup. The Account page manages your subscription. Do not assume the two use the same login details.

1. Install OpenVPN Connect

Open the USip connection portal and sign in using the username and password in your “Your Account is Ready” email.
Select the Windows download offered by the portal.
Open the downloaded installer, review the setup prompts and complete installation. Approve the expected Windows permission request if prompted, then open OpenVPN Connect.

If you need an alternative installer, use the official OpenVPN Windows download, then add your USip profile in step 2.

Unexpected security warning? Stop and check the download source and publisher with USip Support. Do not bypass a warning for an unverified installer.

The USip connection portal uses your connection credentials from the welcome email. Screenshot shows an earlier interface.

2. Add or select your USip profile

If your USip profile is already listed, skip to step 3. Otherwise:

Open the app’s profile area. In current versions, use Menu → My Profiles → Add; older versions may show Import Profile or a plus button.
Choose URL and enter us.vpnxl.com.
Continue and sign in with the USip connection credentials from your welcome email. Complete any browser sign-in and confirmation prompts.
Confirm or add the imported USip profile when prompted.

If USip supplied an .ovpn file, use the app’s file-import option for that file instead. Exact labels depend on your version; see OpenVPN’s profile import instructions.

3. Connect to USip VPN

Select your USip profile and choose Connect or turn its connection switch on.
If the app asks for a password again, enter your USip connection password.
Approve the expected Windows permission request if one appears.
Wait for OpenVPN Connect to show Connected before using the VPN.

USip allows one VPN connection at a time. Disconnect an existing USip connection on another device before connecting here.

A connected profile in an earlier OpenVPN Connect interface. Your version may use different labels or layout.

4. Check your US IP address

Confirm that OpenVPN Connect still shows Connected.
Open ipinfo.io in the browser on this Windows PC. Check that the public IP country is United States.
If the country is not the United States, recheck the app’s connection status and try the troubleshooting steps below.

USip automatically assigns the US location. Your IP is not a permanent, fixed address, and individual city labels can differ between IP lookup services.

How to disconnect

Return to OpenVPN Connect, choose your USip profile and select Disconnect or turn its switch off. Your device then uses its regular internet connection.

Troubleshooting

I cannot find my connection credentials

Look for the “Your Account is Ready” email, including your spam folder. If it is missing, contact USip Support. Use your connection credentials rather than assuming your billing Account login will work.

The app says authentication failed

Re-enter the username and password from your welcome email and check for extra spaces. If the same credentials fail in the connection portal, contact Support.

No USip profile appears

Follow step 2 to add the profile using us.vpnxl.com. Import an .ovpn file only if USip supplied one.

The VPN will not connect

First check that your internet connection works without the VPN. Disconnect another active VPN, including a USip connection on another device, then retry. If it still fails, send Support the exact error, your device/OS version and OpenVPN Connect version.

A certificate or verification error appears

Keep certificate verification enabled. Contact USip Support with the exact error so the profile or certificate can be checked. Do not disable verification or add settings from an unrelated VPN guide.

The Windows installer is blocked

Confirm that the installer came from the USip connection portal or OpenVPN’s official download page. If the publisher or warning is unexpected, stop and contact USip Support before continuing.

The VPN is connected, but a streaming service will not play

First verify your US IP using step 4. Playback can also depend on the streaming account, subscription, device, app or service restrictions. Check the USip streaming guides, then contact Support with the service name and exact message. A successful VPN connection does not guarantee every title will play.

Windows setup FAQs

Is OpenVPN Connect the same as USip VPN?

No. OpenVPN Connect is the app. USip VPN supplies the VPN service, connection credentials and profile that route your connection through US home broadband.

Where do I get my USip username and password?

Use the connection details in your “Your Account is Ready” email. If you cannot find them, contact USip Support. The billing Account page is separate from the VPN connection portal.

Do I need to import the profile every time?

No. Once the USip profile is installed, select it in OpenVPN Connect and connect. Import it again only if it is missing or USip asks you to use an updated profile.

Do I use Windows Settings to add this VPN?

This guide uses OpenVPN Connect with the USip profile. Install the app and follow the profile setup above; do not create an unrelated connection in Windows VPN settings.

Can I choose a US city or keep a fixed IP?

No. USip assigns the US location automatically and does not provide a permanent fixed IP. Reconnecting within 15 minutes gives you the same address; your assigned public IP is used by one USip customer at a time.

How do I know the setup worked?

OpenVPN Connect should show Connected, and an IP lookup in your device’s browser should show United States. Check both. If the app is connected but the country is wrong, use the troubleshooting steps or contact USip Support.

Official app instructions

This guide explains the USip-specific connection flow. For the current app interface and platform requirements, see:

App screens and button labels can change between releases. Follow the current app prompts if they differ from the screenshots.

Set up USip VPN on Windows