Privacy Policy

Information we collect

When you use our VPN service, we may collect the following information:

• Personal information: This may include your name, email address, payment information, and other identifying information you provide to us.
• Technical information: This may include generalized non-personal information about device type, operating system, and other technical data.
• We collect this information in order to provide our VPN service, to improve our service, and to comply with legal and regulatory requirements.
• We do not collect VPN browsing or traffic activity logs. Website analytics and subscription activity are separate from VPN activity, as explained below.

Cookies and advertising measurement

If you choose Accept, we use Google Ads cookies to measure which ads lead to visits, trial starts and first paid subscriptions. These measurements are separate from activity carried through the VPN. We do not use this consent for personalized advertising.

With your consent, we may send Google your email address in a hashed form after sign-up or payment, together with advertising click identifiers and conversion details, such as event time, transaction reference and payment value and currency where applicable. Hashing changes the email into a code; it does not make the data anonymous. Google can match this code to information it already holds to measure ad results. Read about Google enhanced conversions.

Choose No thanks to decline optional advertising cookies and this data sharing. You can change your choice using Cookie settings at the bottom of the website. We remember your choice for up to 180 days. Cookies needed for site functions, security, checkout and remembering your choice may still be used.

Optional analytics on selected guides

We use Google Analytics on selected streaming and setup guides to understand whether they help visitors find relevant information. This includes the English and Lithuanian Hulu in Lithuania guides, the Romanian Hulu in Romania guide, the Norwegian Hulu in Norway guide, the Hebrew Hulu in Israel guide, the Hungarian Hulu in Hungary guide, the European Portuguese Hulu in Portugal guide, the Czech Hulu in Czechia guide, and the Lithuanian setup guides for Windows, Mac, Android, iPhone and iPad, and Smart DNS.

This optional measurement starts only after you choose Allow analytics. Google Analytics uses cookies. You can choose Continue without analytics and keep using the guides.

The guide-action events identify the guide's canonical page address, its language and the type of action: opening a provider link, setup instructions or an official app download, a connection setup or IP-check page, pricing or checkout, or switching language. The event labels use predefined categories. They do not include form values, credentials, raw clicked URLs or URL query strings. Google also processes technical information associated with the analytics service; see Google's Privacy Policy.

We use these pilot events to improve the guides, not for advertising personalization. This analytics choice does not grant advertising consent or change your separate advertising preferences.

We remember your analytics choice for 180 days. You can reopen Analytics settings on a pilot guide to change it. Choosing Stop analytics stops future optional measurement; it does not delete information already collected.

No-Logs Policy

We do not store VPN browsing history, traffic destinations, traffic contents or DNS queries. We do not retain VPN connection logs, including connection timestamps, source and assigned IP addresses, bandwidth usage or session duration.

This describes activity carried through the VPN; it does not mean that account, payment, support and website information are never processed. A VPN does not guarantee complete anonymity or the security of every website or app you use. See our No-Logs Policy.

No Speed Cap Policy

We do not impose speed limits or data caps on our VPN service. We do not throttle or limit your bandwidth based on your usage, and we do not discriminate against any type of traffic, application, or protocol. Actual speed depends on factors including your location, internet provider and network congestion, and may differ from your connection without the VPN. See our No Speed Cap Policy.

How we use your information

We use your personal information to:

• Provide and improve our VPN service;
• Communicate with you about your account and our service;
• Respond to your inquiries and requests;
• Process your payments and fulfill your orders;
• Conduct research and analysis to improve our service and offerings;
• Comply with legal and regulatory requirements; and
• Enforce our policies and agreements.

We use technical information to:

• Monitor and improve our VPN service;
• Detect and prevent fraudulent or unauthorized use of our service;
• Troubleshoot technical issues;
• Conduct research and analysis to improve our service and offerings;
• Comply with legal and regulatory requirements; and
• Enforce our policies and agreements.

Disclosure of your information

We do not share, sell, or rent your personal information to any third parties, except as described in this Privacy Policy. We may disclose your personal information in the following circumstances:

• To third-party service providers who help us operate our business and provide our service, such as payment processors, customer support providers, and marketing partners;
• To comply with legal and regulatory requirements, such as responding to a court order or subpoena;
• In the event of a merger, acquisition, or sale of our assets, we may transfer your personal information to the acquiring entity; and
• To protect our rights, property, or safety or the rights, property, or safety of others.

Security of your information

We use reasonable measures to protect the personal information we collect from our customers from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee the absolute security of your information.

Your choices

You can control the personal information we collect from you in a few ways:

• You can choose not to provide us with certain personal information.

For questions about information used by USip, contact Support.