Terms of Service

1. Account registration and payment

To use our VPN services, you must create an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your account information, including your username and password. We may terminate your account at any time if you violate these terms of service or our acceptable use policy.

We offer a 3-day free trial to new users. A payment method is required. Unless you cancel before the trial ends, your selected subscription is charged after the three free days and renews at its stated billing interval until cancelled. Cancel before the trial ends to avoid the first charge.

We offer several subscription plans for our VPN services, which are billed on a recurring basis. You agree to pay all applicable fees and taxes associated with your subscription plan. Failure to pay your subscription fees may result in the suspension or termination of your account.

We offer a 14-day refund policy for the initial subscription. If you are not satisfied with our services, contact Support within 14 days of your initial subscription to request a refund. Refunds will be issued to the original payment method used to purchase the subscription. See our 14-day Refund Policy for how to make a request.

2. No-Logs Policy

Our No-Logs Policy applies to activity carried through the VPN. We do not store VPN browsing history, traffic contents, DNS queries, connection timestamps, session duration or logs of source and assigned IP addresses used for VPN connections.

Account, payment, support and website information are separate from VPN activity logs. We process information needed for registration, billing and support, such as your email address and payment information. Our website also uses analytics to measure visits and subscription activity. How this information is used and disclosed is described in our Privacy Policy.

The VPN connection uses encryption for traffic routed through the VPN tunnel. Smart DNS is a separate connection method and does not provide VPN encryption.

We do not collaborate with any government agencies or law enforcement authorities unless compelled to do so by a court order or warrant. In such cases, we will only provide the minimum amount of information necessary to comply with the court order or warrant.

3. No Speed Cap Policy

We are committed to providing our users with the highest quality VPN services, including fast and reliable connection speeds. We do not cap or limit your connection speeds in any way, and we do not throttle your bandwidth.

However, we cannot guarantee that your connection speeds will always be the same as your regular internet speeds, as there are many factors that can affect the speed of your connection, such as your location, internet service provider, and network congestion.

We continuously monitor our network and servers to ensure that they are optimized for the best possible performance. We also work to add new servers and locations to our network to provide our users with even faster and more reliable connections.

If you experience any issues with your connection speeds or performance, please contact our support team for assistance. We will do our best to address the issue and provide a resolution as quickly as possible.

4. Prohibited activities

As a VPN provider, we take our responsibility to ensure the safety and security of our users seriously. To that end, we prohibit the following activities on our network:

4.1. Illegal Activities: You may not use our VPN services for any illegal or unauthorized purpose, including but not limited to, copyright infringement, hacking, fraud, terrorism, drug trafficking, money laundering, or human trafficking.

4.2. Spamming and Phishing: You may not use our VPN services to send unsolicited emails, spam, or phishing emails. You may not use our VPN services to impersonate or misrepresent yourself or others.

4.3. Malware and Viruses: You may not use our VPN services to distribute or download malware, viruses, or other harmful software or content.

4.4. Abuse of Resources: You may not use our VPN services to conduct any activity that consumes an unreasonable amount of our network resources or impacts the performance of our services for other users.

4.5. Cyberbullying and Harassment: You may not use our VPN services to engage in cyberbullying, harassment, or stalking of any individual or group.

4.6. Prohibited Content: You may not use our VPN services to access or distribute content that is illegal, harmful, offensive, or obscene. This includes, but is not limited to, child pornography, hate speech, and content that promotes violence or discrimination based on race, gender, religion, or sexual orientation.

4.7. Port Scanning and Vulnerability Testing: You may not use our VPN services to conduct port scanning or vulnerability testing of any system or network without the express permission of the owner.

4.8. Other Illegal or Unauthorized Activities: You may not use our VPN services for any other illegal or unauthorized activity not explicitly listed in these prohibited activities.

We reserve the right to terminate or suspend your account without notice if you engage in any of the above prohibited activities. We may also cooperate with law enforcement agencies and other authorities in investigating and prosecuting any illegal activities conducted using our VPN services.

5. Disclaimer of warranties and limitation of liability

We provide our VPN services “as is” and “as available” without any warranty or guarantee of any kind, either express or implied. We do not warrant that our VPN services will be uninterrupted, error-free, or free from viruses or other harmful components. We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our VPN services.

To the extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant or make any representations regarding the use or the results of the use of our VPN services in terms of their correctness, accuracy, reliability, or otherwise.

We shall not be liable for any damages or losses, including but not limited to, loss of data, loss of profits, or any other damages or losses arising out of or in connection with your use of our VPN services. We shall not be liable for any damages or losses resulting from unauthorized access to or alteration of your transmissions or data, or any other matter relating to our VPN services.

You agree to indemnify and hold us harmless from any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your use of our VPN services or any breach of these terms of service.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you. In such cases, our liability will be limited to the greatest extent permitted by law.

6. Governing law and dispute resolution

These terms of service shall be governed by and construed in accordance with the laws of Cyprus. Any dispute arising out of or in connection with these terms of service shall be submitted to the exclusive jurisdiction of the courts of Cyprus.

By using our VPN services, you acknowledge that you have read, understood, and agree to these terms of service. If you have any questions or concerns about these terms of service, please contact USip Support.